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Location:	United States
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What is ITIL? | My ITIL Journey So, with all this talk about ITIL, what exactly is it? In basic, every day terms, ITIL is a framework to help organisations develop and refine their processes around IT Service Management. ITIL stands...

My ITIL Journey | Putting the theory into practice – using the ITIL framework to introduce structure into a non-structured ITSM Putting the theory into practice - using the ITIL framework to introduce structure into a non-structured ITSM environment

Getting started on ‘My ITIL Journey’ | My ITIL Journey Many organisations start their ITIL journey with the service desk. Pretty soon you'll be required to define your services in a Service Catalogue. The Service Catalogue consists of the Business Ser...