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Customer Experience Musings | Evan Hamilton talks customer experience, community...
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Evanhamilton.com popular pages to visit
Community Manager Breakfast | Community Manager Musings
NYC, New York
Community Manager Breakfast is a monthly meetup for those in the community-building and community management space. Unlike many community manager events, Community Manager Breakfast focu...
“If we make an exception for one customer, we’ll have to make them for everyone” | Customer Experience Musings
What percentage of your customers contact customer support? 1%? 5%? Let’s be crazy-generous and say 10%.
What percentage of those ask for an exception? Maybe 50%.
So that’s 5% of your customers you’re...
Customer Experience Musings | Evan Hamilton talks customer experience, community, and retention.
Category creation is one of the highest risk/reward plays in business. It can help your business stand out in the crowded software market by avoiding the crowded paths, it can help you create rabid ev...