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Customer Experience Musings | Evan Hamilton talks customer experience, community...
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Evanhamilton.com popular pages to visit
Customer Experience Musings | Evan Hamilton talks customer experience, community, and retention.
Category creation is one of the highest risk/reward plays in business. It can help your business stand out in the crowded software market by avoiding the crowded paths, it can help you create rabid ev...
Community Manager Breakfast | Community Manager Musings
NYC, New York
Community Manager Breakfast is a monthly meetup for those in the community-building and community management space. Unlike many community manager events, Community Manager Breakfast focu...
“If we make an exception for one customer, we’ll have to make them for everyone” | Community Manager Musings
What percentage of your customers contact customer support? 1%? 5%? Let’s be crazy-generous and say 10%.
What percentage of those ask for an exception? Maybe 50%.
So that’s 5% of your customers you’re...