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Home - CSB Association
The Customer Service Benchmarking Association is a leading organization that helps businesses improve customer service through industry-specific benchmarking
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Customer Service Benchmarking Association conducts benchmarking studies to identify business process best practices for research and implementation.
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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 cou...